Refund policy
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please complete the following steps to return an item:
-
Contact us so that we may provide you with an RMA #.
- Write the RMA # provided on your shipping label
- Follow the shipping instructions below
Shipping
Return product to:
Royal Products
50 Oser Avenue
Hauppauge, New York 11788
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you received free shipping, the original shipping charges associated with your order will be deducted from your refund.
There will be a 15% restocking fee subtracted from your refund if an offsetting order for a different item has not been placed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@bettersolutionsinc.com or call our office at 216-531-5640.